Curriculum Manager/Instructional Designer
You know it happens. We know it happens. Occasionally a broken network, an untimely glitch, or even a bulldog who eats phones for breakfast can cause a glorious gaming session to end in tears. Our Player Support team is here to turn those tears back into a smile. Supercell is committed to offering top-quality game experiences, and we deliver the support our players need and deserve if our games ever fail to hit that mark of excellence.
The sheer number of people playing Supercell games means that Player Support is in charge of a massive customer support operation through a network of trusted and talented partners. Headquartered in Helsinki, Finland, Player Support is Supercell’s largest and most international team.
Within this team, there’s a four-strong unit of people dedicated to learning and development, tasked with making sure all player support agents have access to the training necessary to do a fantastic job. We are now looking for a fifth member, an experienced Curriculum Manager/Instructional Designer, to support the L&D unit by developing outstanding curricula in content areas including product knowledge, procedures, tools and communication skills. In other words, the Curriculum Manager is someone who can design programs that make new and seasoned support agents alike confident experts in Supercell games, common support requests, the tools we use to help players and the respect with which we want to treat them.
- Work with Subject Matter Experts (SMEs), Product Managers and/or other technical experts to create curricula with the following components:
- Course outlines
- Lesson plans
- Classroom activities
- PowerPoint presentations
- Supplemental multimedia materials such as blogs, webinars, etc.
- Update instructional, training, and curriculum materials consistently
- Conduct learning needs assessments and strategic learning assessments, interview SMEs, and use research to develop instructional content
- Evaluate and revise training materials such as texts, outlines, and handouts
- Make recommendations regarding course design, technology, and instruction delivery options
- Recommend instructional methods such as individual or group instruction, self-study, lectures, demonstrations, simulation exercises and role-playing appropriate for content and learner characteristics
- Analyse learner performance data to determine effectiveness of instructional methods, courses, and instructional materials
- Assess effectiveness and efficiency of instruction according to student learning, knowledge transfer, and customer satisfaction
- Share material digitally and coordinate globally with other regional learning teams to implement the best learning solutions and training methods
- Travel to global locations to oversee and ensure application of best practices in training methods
- Effectively facilitate Train the Trainer and Trainer Certification sessions for new curricula
- Bachelor’s degree in Education, Instructional Design or a related discipline required; Master’s degree preferred
- Minimum 4 years experience developing training curricula
- Demonstrated knowledge of best practices in curriculum design, adult learning principles, and assessment strategies
- Knowledge of digital learning tools and the ability to select teaching methods appropriate for industry and audience
- Experience of working with subject matter experts (SME) to develop accurate, relevant content, including demonstrated facilitation skills
- Experience with computer-based training software and current eLearning tools (Moodle, Docebo, Adobe Captivate, Articulate Storyline, etc.) as well as Microsoft Office products and conference services like Cisco WebEx
- Strong communication skills, both verbal and written
- Strong project planning, project management, and project integration skills
- Highly collaborative in working with colleagues and vendors from other cultures and countries
- Willingness to travel
- Understanding of learning needs analysis and creation of training programs.
- Passion for adult learning and development.
- Experience of training trainers
- Knowledge of and passion for Supercell games and gaming culture.
- Experience of working with people in a global environment.
Supercell aims to create games that millions of people will play for years or decades to come. We believe the best people make the best games, and that’s who we’re looking for. If you love games and are passionate about playing and crafting them, and you’re looking for a job that provides you ownership and independence, you’re in the right place.
Supercell isn’t an entertainment company, it isn’t a start-up, and it isn’t just any game company. Our focus sets us apart. Focus means saying no a lot. To release four games, we have killed fourteen. We’ve shut down marketing campaigns because they weren’t perfect for our players, and we’ve scrapped a ton of game features that were simply too niche.
We also believe that focus means staying small. We hire only the most passionate doers and arm them with the trust and support to make the biggest impact possible. As part of a small, independent team at Supercell, you’ll be free to dream and succeed (and sometimes fail) big!
Why you will love it here
- Independence and a lack of bureaucracy that clears the way for you to do the best work possible
- Strong compensation and benefits
- We create great teams and take very good care of them
- You can put smiles on the faces of the 100 million people who play our games every single day
- Travel to our offices in Helsinki, Seoul, San Francisco, Tokyo and Shanghai as well as annual company off-site meetings