Player Support Specialist, Clash Royale

Finland, Helsinki
Full Time

See all positions »


Want to work in one of the most disruptive Customer Support organizations on the planet? Prepare for the north, and join us here in Helsinki, Finland! Hint: you’re going to want a pair of cozy socks.

We are looking for a Player Support Specialist for Clash Royale who reinforces our multicultural team. Ideally, this person loves Clash Royale and games in general, has a strong background in customer support and wants to push the boundaries of support for mobile games and beyond.

Are you self-driven and hands-on? Can you make decisions independently? Do you mind getting your hands dirty by addressing players on an individual level? Great, we have a team structure with minimal hierarchy and no red tape, where the only limits to what's achievable are set by your imagination.

If you want to make a difference for millions of players around the globe every single day, this might be the right place for you.

 

Responsibilities

  • Become an expert for Clash Royale and our internal tools
  • Be a point-of-contact for escalations, content questions and ad-hoc decisions and requests for our regional outsourcing partners and our other offices
  • Use data to support the development of processes and policies for Clash Royale
  • Support the internal live game liaisons with their day-to-day requests
  • Apply your knowledge to current and new Player Support projects

 

Requirements

  • Excellent verbal and written English skills
  • Previous experience (2-3 years) in a customer support role
  • Team player with strong problem solving and conflict management skills
  • Empathic and culturally aware
  • Passion for video games and mobile applications
  • Ability to travel frequently (other Supercell offices and partners)
  • Basic understanding of data analysis

 

Nice-to-haves

  • Fluent in French, Italian, German, Spanish, Portuguese, Japanese, Chinese, Korean, Turkish, Arabic, Dutch, Russian, Finnish or Klingon
  • Passion for Clash Royale (and other Supercell games)
  • Previous experience in working in multicultural environments

 

Supercell offers

  • A first-row view into one of the most successful game companies in the world
  • An opportunity to work with a team of gaming veterans, top talent, and passionate gamers
  • An easy-going, enthusiastic, open and at the same time a very results-driven working culture
  • Competitive compensation
  • Smartphone, tablet, laptop/workstation of your choice
  • Industry-leading benefits
  • Amazing co-workers