Do you like making others' lives easier? Do you like making your own life simpler? We are looking for a service minded IT support engineer that will help us deliver excellent user support and at the same time help us develop the end user experience together with the rest of the team. We value a healthy passion for all things technical and a love to work with people.
Our highly skilled IT team is spread out over Helsinki, Seoul, Shanghai and San Francisco and operates on a global scale. The greatest thing we know are happy employees, no matter where they are located. Our goal is to make things as easy as possible for our employees so that they can focus on creating awesome games.
Responsibilities
Provide top of the line support to our users
Define and improve user facing services and tools like support tools, device setup and device management
Help make our team the best global IT on this planet that is loved by Supercell employees
Requirements
4-8 years of IT experience
Generalist in IT but wants to focus on user support and improving how we help our users
Willing to take part in a broad range of IT tasks and projects.
Has the passion to improve the way we work to make life easier for everyone at Supercell (IT included)
Experience using MDM to manage devices
Values good service and communication over processes and rules
Feels comfortable solving tricky issues with Windows, Mac, iOS and Android
Has experience supporting both local and remote employees
Knows or has interest in office Audio/Visual gear
Experience in lifecycle management is a plus
We are not looking for someone
Who needs to be told what to do
Who doesn’t want to learn new things
Who puts processes before solving the issue
Benefits and Compensation Luring you in with glitter, glamour, and gems is not what we seek to do. We develop Supercell as an employer for you to do your best work and to call this the best experience in your professional life. We want you to enjoy your time here fully, so we structure our compensation and benefits to serve this purpose. It starts with perceiving you as a human being, not a resource. Read More
About Supercell
We are a game company based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since our launch in 2010, we've released six games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale, Brawl Stars and Squad Busters. To make six games, we've killed dozens along the way. That's because we're obsessed with quality. Our goal is to make the best games – played by millions, enjoyed for years and remembered forever. To achieve this goal, we create the best possible teams and give them the freedom and independence that are core to our success. Read More
You Might Love It Here...
If you love to think, talk, play and make games, Supercell is the place for you. We're made up of proactive, independent teams with the freedom to do what they think is best for their players, our games and the company. We know it takes more than independence to make great games, so we also take good care of our people, providing them with the compensation, work environment and resources they need to succeed. Read More
This position is in Helsinki, but you're not?
Luckily, moving to Helsinki is easier than you might think. No matter where you would be moving from, our dedicated people will help you from beginning to end. We're here to make sure the process is as smooth as possible for you, your family and whoever and whatever you're bringing along. Read More
Interested? Then just apply here
We’re looking forward to hearing from you. It’s always exciting to receive thoughtful applications with more than just a blurry image of a cat. Although we do love cats.