This role is to support the ongoing learning and development needs of our outsourced global operations for the successful implementation of our customer support strategy. We are now looking for an experienced Learning and Development Manager, who will be tasked with driving and coordinating global projects, making sure all player support partners have the training necessary to do a fantastic job.
You will be working as part of the entire Player Experience team, together with the Player Experience Managers, Quality Analysts and Knowledge Management team members. As a team, you will collaborate closely in order to achieve our player support goals.
Responsibilities:
Drive a culture of continuous learning and improvement of our players’ experience across all our teams
Assess learner journeys and design learning pathways for individual roles and competencies
Coordinate with key stakeholders in both internal and external teams, identifying opportunities to create and improve impactful learning experiences
Maintain and continually improve a global player support training curriculum for onboarding, up-skilling and other targeted learning needs
Oversee the entire cycle of learning needs analysis, design, development, implementation, and evaluation of a broad range of customer support learning initiatives across different delivery methods (for example remote, classroom, e-learning, micro-learning or blended approaches)
Own the LMS/LXP, maintaining an up-to-date catalog of e-learning
Improve learning effectiveness by managing the LRS, analysing learner performance data to determine effectiveness of instructional methods, courses, and instructional materials, and perform L&D team appraisals, connecting learning to results
Travel to global locations and attend virtual training, in order to support the training teams in implementing best practices
Requirements:
Minimum 4 years experience in a Learning and Development Management role
Minimum 2 years experience in a leading role within the learning and development team, preferably in a customer support environment
Ability to communicate effectively at a high level with other L&D Managers
Experience training and managing trainees in both ILT and VILT environments
Proven understanding of instructional design principles, learning needs analysis processes and training programme evaluation methods.
Experience working with a digital learning platform (LMS/LXP)
Strong project management skills
Demonstrated ability to work in a collaborative team-based environment as well as being an individual contributor
Passion for adult learning and development
Knowledge of and passion for Supercell games and gaming culture
Desirable:
Qualification in related fields or formal certification from CIPD, ATD etc.
Awareness of xAPI for reporting learning experiences
Experience in a supervisory or management role
Experience managing learning in a global multicultural environment
Benefits and Compensation Luring you in with glitter, glamour, and gems is not what we seek to do. We develop Supercell as an employer for you to do your best work and to call this the best experience in your professional life. We want you to fully enjoy your time here, so we structure our compensation and benefits to serve this purpose. We start with perceiving you as a human being, not a resource. Read More
About Supercell
We are a game company based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since our launch in 2010, we've released five games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale and Brawl Stars.
To make five games, we've killed dozens along the way. That's because we're obsessed with quality. Our goal is to make the best games – games that are played by millions, enjoyed for years and remembered forever. To achieve this goal, we create the best possible teams and give them the freedom and independence that are core to our success. Read More
You might love it here...
If you love to think, talk, play and make games, Supercell is the place for you. We're made up of proactive, independent teams with the freedom to do what they think is best for their players, our games and the company at large. We know that it takes more than just independence to make great games, so we also take very good care of our people – providing them with the compensation, work environment and resources they need to succeed. Read More
This position is in Helsinki, but you're not?
Luckily, moving to Helsinki is easier than you might think. No matter where you would be moving from, our dedicated people will help you from beginning to end. We're here to make sure the process is as smooth as possible for you, your family and whoever and whatever you're bringing along. Read More
Interested? Then just apply here
We’re looking forward to hearing from you. It’s always exciting to receive thoughtful applications with more than just a blurry image of a cat. Although we do love cats.
