Player Experience Manager, Clash Royale
Want to work in one of the most disruptive Player Experience organisations on the planet? Prepare for the North, and join us here in Helsinki, Finland! Hint: you're going to want a pair of cozy socks.
We are looking for a Player Experience Manager to reinforce our multicultural team. Ideally, this person loves Supercell games and games in general, has a strong background in customer support and wants to push the boundaries of player experience for mobile games and beyond. Supported by a multidisciplinary team, you’ll have the chance to design and promote new standards for our players' experience within our games.
Are you self-driven and hands-on? Can you make decisions independently? Do you mind getting your hands dirty? Great, we have a team structure with minimal hierarchy and no red tape, where the only limits to what's achievable are set by your imagination. If you want to make a difference for millions of players around the globe every single day, this might be the right place for you.
- Help shape the game's development and influence design decisions based on player feedback through support channels
- Help determine improvements for our player support tools
- Equip our outsourcing partners with information to ensure they can support our players as well as possible and be their POC for escalations, content questions and ad-hoc decisions
- Use data to support the development of processes and policies for Supercell games
- Apply your knowledge and expertise to contribute to current projects and new ones
- Collaborate closely with other internal teams
- Exceptional verbal and written English skills
- Previous experience (3+ years) in a customer service / support management role
- Team player with strong problem solving and conflict management skills
- Project management experience (highly regarded)
- Empathic and culturally aware, experienced in working in multicultural environments
- Passion for video games, Supercell ones in particular
- Ability to travel frequently (to other Supercell offices and partners)
- Experience using data to support your ideas