Finland, Helsinki
fulltime

Player Experience Manager, Clash Royale


Want to work in one of the most disruptive Player Experience organisations on the planet? Prepare for the North, and join us here in Helsinki, Finland! Hint: you're going to want a pair of cozy socks.

We are looking for a Player Experience Manager to reinforce our multicultural team. Ideally, this person loves Supercell games and games in general, has a strong background in customer support and wants to push the boundaries of player experience for mobile games and beyond. Supported by a multidisciplinary team, you’ll have the chance to design and promote new standards for our players' experience within our games.

Are you self-driven and hands-on? Can you make decisions independently? Do you mind getting your hands dirty? Great, we have a team structure with minimal hierarchy and no red tape, where the only limits to what's achievable are set by your imagination. If you want to make a difference for millions of players around the globe every single day, this might be the right place for you.

Responsibilities

  • Help shape the game's development and influence design decisions based on player feedback through support channels
  • Help determine improvements for our player support tools
  • Equip our outsourcing partners with information to ensure they can support our players as well as possible and be their POC for escalations, content questions and ad-hoc decisions
  • Use data to support the development of processes and policies for Supercell games
  • Apply your knowledge and expertise to contribute to current projects and new ones
  • Collaborate closely with other internal teams

Requirements

  • Exceptional verbal and written English skills
  • Previous experience (3+ years) in a customer service / support management role
  • Team player with strong problem solving and conflict management skills
  • Project management experience (highly regarded)
  • Empathic and culturally aware, experienced in working in multicultural environments
  • Passion for video games, Supercell ones in particular
  • Ability to travel frequently (to other Supercell offices and partners)
  • Experience using data to support your ideas

About Supercell
We are a game company based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since our launch in 2010, we've released five games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale and Brawl Stars.
To make five games, we've killed dozens along the way. That's because we're obsessed with quality. Our goal is to make the best games – games that are played by millions, enjoyed for years and remembered forever. To achieve this goal, we create the best possible teams and give them the freedom and independence that are core to our success. Read More

You might love it here...
If you love to think, talk, play and make games, Supercell is the place for you. We're made up of proactive, independent teams with the freedom to do what they think is best for their players, our games and the company at large. We know that it takes more than just independence to make great games, so we also take very good care of our people – providing them with the compensation, work environment and resources they need to succeed. Read More

This position is in Helsinki, but you're not?
Luckily, moving to Helsinki is easier than you might think. No matter where you would be moving from, our dedicated people will help you from beginning to end. We're here to make sure the process is as smooth as possible for you, your family and whoever and whatever you're bringing along. Read More

Interested?
Then just apply here

We’re looking forward to hearing from you. It’s always exciting to receive thoughtful applications with more than just a blurry image of a cat. Although we do love cats.

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