All positions
Finland, Helsinki
fulltime

Trust and Safety Specialist

Want to work with one of the most ambitious Trust & Safety teams on the planet? Prepare for the North, and join us here in Helsinki, Finland! Hint: you're going to want a pair of cozy socks.

We are looking for someone to bring operational excellence to our internal and external global Trust & Safety team. Ideally, this person loves Supercell games and games in general, has a strong background taking care of online communities, and understands the joy (and complexity) of working within a global organisation.

Are you self-driven and hands-on? Can you make decisions independently? Are you excited by the thought of getting into the nitty-gritty of what makes great online communities thrive? Great, we have a team structure with minimal hierarchy and no red tape, where the only limits to what's achievable are set by your imagination. If you want to make a difference for millions of players around the globe every single day, this might be the right place for you.

Responsibilities

  • Build relationships with our global Trust & Safety teams, ensuring they feel supported. This includes travelling and spending time with both new and established teams.
  • Model Supercell values and mission, always ensuring the values are part of everything we do
  • Work with the internal knowledge-base team to ensure knowledge articles are clear, up-to-date, and inclusive of all relevant information
  • Use data to support new initiatives and ongoing efforts
  • Ensure the fluid movement of processes, communication, and priorities between the internal and external Trust & Safety teams
  • Define the process and support high risk escalations

  • Ensure new sites/teams launched within our Global Trust & Safety team are supported and well trained

  • Help shape our games development with ‘Safety by Design’ expertise

  • Collaborate closely with other internal teams


Requirements

  • Exceptional verbal and written English skills (fluent or native level)
  • Previous experience (2-3 years) working with online communities
  • Team player with strong problem solving and conflict management skills
  • Project management experience
  • Empathic and culturally aware
  • Passion for video games
  • Ability to travel frequently (other Supercell offices and partners)

  • Basic understanding of data analysis


Nice-to-haves

  • Fluent in French, Italian, German, Spanish, Portuguese, Japanese, Chinese, Korean, Turkish, Arabic, Dutch, Russian, Finnish or Klingon
  • Passion for Supercell games
  • Previous experience in working in multicultural environments
  • Policy writing experience

About Supercell
We are a game company based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since our launch in 2010, we've released five games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale and Brawl Stars.
To make five games, we've killed dozens along the way. That's because we're obsessed with quality. Our goal is to make the best games – games that are played by millions, enjoyed for years and remembered forever. To achieve this goal, we create the best possible teams and give them the freedom and independence that are core to our success. Read More

You might love it here...
If you love to think, talk, play and make games, Supercell is the place for you. We're made up of proactive, independent teams with the freedom to do what they think is best for their players, our games and the company at large. We know that it takes more than just independence to make great games, so we also take very good care of our people – providing them with the compensation, work environment and resources they need to succeed. Read More

This position is in Helsinki, but you're not?
Luckily, moving to Helsinki is easier than you might think. No matter where you would be moving from, our dedicated people will help you from beginning to end. We're here to make sure the process is as smooth as possible for you, your family and whoever and whatever you're bringing along. Read More

Interested?
Then just apply here

We’re looking forward to hearing from you. It’s always exciting to receive thoughtful applications with more than just a blurry image of a cat. Although we do love cats.

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