Accessibility Statement

At Supercell, we want all players to be able to access our web content. We’re committed to improving accessibility across our websites and welcome feedback to help us get better. We take every comment seriously and see it as an important part of making our experiences more inclusive for everyone.

Supercell is committed to making its digital services accessible, in accordance with the European Accessibility Act (Directive (EU) 2019/882) and the Finnish Act on the Provision of Digital Services 306/2019 (from now on referred to as “the Finnish Act”).

This accessibility statement applies to Supercell Support (support.supercell.com), from now on referred to as “the service”. The service is managed by Supercell Oy.

Compliance Status

The service is substantially compliant with Web Content Accessibility Guidelines 2.1 Level AA standards (from now on referred to as “the Standards”), with the areas of ongoing improvement noted below. See ‘Accessibility measures taken’ below for details of the improvements made and the areas of ongoing work.

Preparation of this statement

This statement was prepared based on a third-party audit and subsequently reviewed and updated on 2 July 2026.

Accessibility measures taken

Since the initial audit, Supercell has carried out a programme of remediation work across the service, informed by the independent audit referenced above and ongoing internal testing. The measures below summarize the improvements made to date to align the service with the Standards.

The following issues have been fixed:

Accessibility is an ongoing programme at Supercell. We continue to monitor, test, and improve the service on a rolling basis, and we welcome feedback on any remaining barriers (see ‘Feedback and contact information’ below).

Feedback and contact information

Supercell welcomes all feedback on the accessibility of the service.

You have a right to report any failures to comply with the Standards, and to request alternative versions of content that is inaccessible to you.

To send feedback on the technical accessibility of this service, the accessibility of the content of this service, or to request alternative versions of any of the content, please write to us at legal-requests@supercell.com. You should receive timely confirmation acknowledging the receipt of your feedback or request.

We are required by the Finnish Act to address your feedback or request within 14 days. If we are unable to address it within 14 days, we will contact you to inform you and extend the deadline by up to 14 additional days.

Enforcement Procedure

If your feedback or request is not acknowledged or addressed within the required timeframe, you have a right to file a complaint with the competent authority:

Finnish Transport and Communications Agency Traficom

Digital Accessibility Supervision Unit
Website: https://www.saavutettavuusvaatimukset.fi/