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Helsinki, Finland — fulltime

Trust & Safety Quality Program Manager


Hello from the Trust & Safety team! 

Our mission is to ensure players are safe when they play our games and that the competitive spaces in any Supercell game are free from any and all unfair advantages. Simple, huh? Well, this is where you come in.

As the Trust & Safety (T&S) Quality Program Manager, you will work within the T&S team and with other Quality Program Managers within Supercell to build, maintain, and execute our efforts to deliver world-class care and integrity within the social parts of our games. You will be responsible for the program set-up, management, and mentoring of the global T&S Quality Analyst team.

This role is critical. The shape and size of the Quality Program are yet to be defined so you'll get to first shape it and then implement it! We work with a number of vendors for T&S across the globe, so ensuring consistency and quality across all external operations is key. For that reason, we expect you to be culturally sensitive and have the ability to travel.


Responsibilities

  • Build and maintain T&S QA systems and frameworks
  • Drive operational excellence with a focus on small and nimble teams
  • Product owner for T&S QA tooling
  • Work with the technical team to build and maintain QA tooling
  • Work closely with PX QA when possible to share tools, resources, and best practices
  • Work with a global T&S and ops team to ensure a unified approach to quality
  • Work with program owners, L&D, knowledge, and tools teams to improve the quality of T&S agents (content moderation and fair play)

Requirements

  • 5+ years experiencing building and/or leading quality programs for large organizations.
  • 3+ years experience in Trust & Safety QA
  • 3+ years team and/or program management experience
  • Experience in the gaming industry or in L&D is seen as an advantage
  • We appreciate certifications such as COPC Quality Management, Lean Six Sigma, PMP or similar
Benefits and Compensation
Luring you in with glitter, glamour, and gems is not what we seek to do. We develop Supercell as an employer for you to do your best work and to call this the best experience in your professional life. We want you to fully enjoy your time here, so we structure our compensation and benefits to serve this purpose. We start with perceiving you as a human being, not a resource. Read More

About Supercell
We are a game company based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since our launch in 2010, we've released five games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale and Brawl Stars.
To make five games, we've killed dozens along the way. That's because we're obsessed with quality. Our goal is to make the best games – games that are played by millions, enjoyed for years and remembered forever. To achieve this goal, we create the best possible teams and give them the freedom and independence that are core to our success. Read More

You might love it here...
If you love to think, talk, play and make games, Supercell is the place for you. We're made up of proactive, independent teams with the freedom to do what they think is best for their players, our games and the company at large. We know that it takes more than just independence to make great games, so we also take very good care of our people – providing them with the compensation, work environment and resources they need to succeed. Read More

Location, Location, Location?
The T&S team is based in Helsinki, Finland, but in line with our flexible and international team spirit, we welcome remote work remotely from anywhere in Finland or the United Kingdom.


Interested?
Then just apply here

We’re looking forward to hearing from you. It’s always exciting to receive thoughtful applications with more than just a blurry image of a cat. Although we do love cats.

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