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Helsinki, Finland — fulltime

Live Ops Manager

Which button would you press?

Come drive the growth of Supercell’s games through owning and executing live operations! You will have the unique opportunity to work on some of the world's biggest and most recognizable mobile games and directly shape how they are being operated for millions of players every day. 

As a Live Ops Manager, you will deliver on goals for the growth of your game by channelling your razor-sharp focus on performance and operational excellence. Delivering fantastic player experiences and maximizing commercial success is a formula for you to balance. 

You will utilize game data, competitive research, and player feedback to optimize existing and formulate new engagement strategies and then collaborate with cross-functional teams to translate these into highly engaging features and events. Also, you'll analyze and report on engagement & monetization performance, from high-level KPIs to deep dives into specific initiatives.

Responsibilities

  • Develop and own a live ops and monetization strategy that accounts for both audience expectations, as well as company’s business goals
  • Drive the day-to-day execution of the strategy by owning the schedule, targets, and overall success of in-game sales, offers, and live events
  • Own the roadmap of features and tools needed to grow, innovate and improve live ops of your game, and coordinate their development with relevant stakeholders
  • Together with game analysts, conduct quantitative analysis to provide key insights into product performance and uncover opportunities for further engagement and monetization
  • Conduct A/B and multivariate tests to optimize game retention, engagement and monetization metrics
  • Bring to the team an understanding of best-in-class F2P live ops activities, feature design and monetization mechanics

Requirements

  • At least 5 years of experience in free-to-play mobile games
  • Demonstrated track record and experience in running and growing a live free-to-play game
  • Sound product judgment, ability to formulate live ops strategy and present clear, measurable key results that will lead to achieving business goals
  • Hands-on approach and impact-driven focus on constantly pushing game performance and delivering fantastic player experiences
  • Deep understanding of economy and monetization design, as well as of engagement drivers in live service games
  • Strong quantitative and analytical skills with an emphasis on metrics-driven decision making
  • Comfortable taking calculated risks, learning and sharing the lessons learned
  • Extensive knowledge of live operations and monetization trends within the free-to-play business model


Meet the Team

While we are hiring this role for multiple of our game teams, if you are curious to learn what life in the Clash of Clans team could look like, check out this little article.

Benefits and Compensation
Luring you in with glitter, glamour, and gems is not what we seek to do. We develop Supercell as an employer for you to do your best work and to call this the best experience in your professional life. We want you to fully enjoy your time here, so we structure our compensation and benefits to serve this purpose. We start with perceiving you as a human being, not a resource. Read More

About Supercell
We are a game company based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since our launch in 2010, we've released five games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale and Brawl Stars.
To make five games, we've killed dozens along the way. That's because we're obsessed with quality. Our goal is to make the best games – games that are played by millions, enjoyed for years and remembered forever. To achieve this goal, we create the best possible teams and give them the freedom and independence that are core to our success. Read More

You might love it here...
If you love to think, talk, play and make games, Supercell is the place for you. We're made up of proactive, independent teams with the freedom to do what they think is best for their players, our games and the company at large. We know that it takes more than just independence to make great games, so we also take very good care of our people – providing them with the compensation, work environment and resources they need to succeed. Read More

This position is in Helsinki, but you're not?
Luckily, moving to Helsinki is easier than you might think. No matter where you would be moving from, our dedicated people will help you from beginning to end. We're here to make sure the process is as smooth as possible for you, your family and whoever and whatever you're bringing along. Read More

Interested?
Then just apply here

We’re looking forward to hearing from you. It’s always exciting to receive thoughtful applications with more than just a blurry image of a cat. Although we do love cats.

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