At Supercell, we make games that players will play for a long time and remember forever! While our game teams are busy making some of the best and most innovative games in the market, our Player Care team is making sure that our players know how much we care!

We take this very seriously.

The fact that players are willing to pay for our games is not something we take lightly. Our ambition is that every dollar, euro, yen… that every penny spent in our games is handled properly, which means we need to make sure our billing policies, procedures, and systems are all up to the task; and when things go wrong (as they sometimes do) we can demonstrate our care for the players through helping them sort through any problems they had when trying to make a purchase.

As a Billing and Anti-Fraud Manager within the Player Care team, you will play a crucial role in overseeing and optimizing the billing and antifraud efforts. You will work closely with our Supercell Store team as well as with the payment systems and technologies we use across different markets.

There’s no doubt, this is a big task, and we’re looking for someone who wants to create something truly magical and is willing to bring some fresh thinking to our industry. 

Key Responsibilities:

• Billing and Refund Policy Management:

  • Develop and maintain billing and refund policies that are in compliance with industry standards and regulations.

  • Regularly review and update the billing and refund policy to adapt to changing market dynamics and player needs.

• Payment Systems:

  • Collaborate with the store team to understand and ensure the right implementation of support and investigative tools.

  • Monitor payment transactions, troubleshoot payment issues, and work with the Supercell Store team to optimize the payment flow for players.

• Anti-Fraud Strategies:

  • Implement and maintain effective anti-fraud measures to detect and prevent fraudulent activities, such as chargebacks, unauthorized transactions, and account takeovers.

  • Stay up-to-date with industry trends and best practices in anti-fraud techniques and technologies.

• Data Analysis:

  • Analyze billing data to identify trends, anomalies, and potential fraud patterns.

  • Generate reports and provide insights to support decision-making and optimize the billing and anti-fraud processes.

• Player Care Collaboration:

  • Work closely with the Player Care team to address player billing inquiries and disputes effectively and professionally.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Finance, Business, or Technology).

• Proven experience in billing and refund policy management, with a deep understanding of payment systems and technology.

• Strong knowledge of the mobile gaming industry, its payment ecosystem, and common billing challenges.

• Previous experience in managing or leading teams is a plus.

• Excellent analytical skills and the ability to interpret data to detect and prevent fraudulent activities.

• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and handle player inquiries.