Finland, Helsinki
fulltime

Fair Play Champion



We have millions of players who play our games with the expectation that they’re going to have fun! When other players cheat, or when players don’t feel safe, the games are way less fun; it’s the Trust & Safety Team’s job to make sure these sorts of things don’t happen. Our goal is to make the best games - games that are played by millions, enjoyed for years, and remembered forever! This can only happen if we ensure the safety of our players and the fairness of our games. It’s not easy, but it’s worth the effort!

This role lives within the Trust & Safety Team. The Fair Play Champion will work directly with our games, technical services, and player experience teams to manage projects and programs that combat cheating and promote fairness within our games. While the role is not necessarily a technical role, previous experience working in a technical environment will allow you to act more independently.

Responsibilities

  • Manage the account check process through our external agents:
    • Develop, maintain, and manage the various programs and processes run by the external teams to both detect and combat cheating in our games; ensuring fair play in our esports competitions is a major aspect of this responsibility
  • Work with Game Teams to develop cheat-detection in our games:
    • Research and understand the scope and prevalence of cheating within our games
    • Maintain a general understanding of cheating trends within the mobile gaming industry
    • Identify ways - whether through tools, machine learning/artificial intelligence, or human intervention - to reduce the unfair advantage some players gain through cheating
    • Work across multiple teams, including the Game Teams, to move projects forward
    • Develop clear communication methods to ensure players understand the rules, as well as what happens when the rules are violated
  • Ensure esport tournaments are free of cheating:
    • Manage the account check process being enacted by our external agents
    • Assist in high profile dispute resolution
    • Work as a key stakeholder in Supercell’s esports working group
    • Identify ways and drive projects intended to reduce the prevalence of cheating within the competitive areas of our games
  • Lead efforts to reduce fraudulent purchases within our games:
    • Work with payment providers and app stores to decrease the number of fraudulent purchases
    • Support internal teams as they set up new payment methods and help them learn to support them (refund support, anti-fraud programs, etc.)
    • Work with Player Support teams to ensure clear processes for dealing with refund abuse and payment fraud

Requirements

  • 3+ years experience working to reduce cheating, fighting fraud and promoting fair play
  • A clear understanding of competitive gaming and how players can gain unfair advantage through fraud and/or cheating
  • The ability to run queries (SQL) and use data to better understand complex problems
  • Experience working with partners/publishers to develop and implement anti-fraud tools
  • Ability to work in an international, fast-paced, challenging, and stimulating organization
  • Solid communication skills; able to compile and translate data, numbers, and analyses into normal English, and comfortable presenting findings to non-technical audiences
  • A passion for games and improving player experience


About Supercell
We are a mobile game developer based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since our launch in 2010, we've released five games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale and Brawl Stars.
To make five games, we've killed dozens along the way. That's because we're obsessed with quality. Our goal is to make the best games – games that are played by millions, enjoyed for years and remembered forever. To achieve this goal, we create the best possible teams and give them the freedom and independence that are core to our success.

You might love it here...
If you love to think, talk, play and make games, Supercell is the place for you. We're made up of proactive, independent teams with the freedom to do what they think is best for their players, our games and the company at large. We know that it takes more than just independence to make great games, so we also take very good care of our people – providing them with the compensation, work environment and resources they need to succeed. Read More

This position is in Helsinki, but you're not?
Luckily, moving to Helsinki is easier than you might think. No matter where you would be moving from, our dedicated people will help you from beginning to end. We're here to make sure the process is as smooth as possible for you, your family and whoever and whatever you're bringing along. Read More

Interested?
Then just apply here

We’re looking forward to hearing from you. It’s always exciting to receive thoughtful applications with more than just a blurry image of a cat. Although we do love cats.

*
This information is optional. We are gathering gender information for statistical data to improve our diversity outreach initiatives.
We at Supercell collect your application data to manage and plan our recruitment activities globally. In the unhappy event that you don’t get selected, we will store your details for future opportunities. If you do not wish to be contacted in the future, please let us know.
This field needs your attention.
Uh-oh. Something went wrong while submitting your application. Please do try again!

Thank you!

Your application has been received. We will be in touch soon!
Please check your junk folder if you didn’t receive a confirmation email.

Joining Supercell Our Story